Frequently Asked Questions
Have a question? There’s a good chance the answer is right here. Review the sections below to see related Frequently Asked Questions. If you do not find the answers you’re looking for, use our Contact Us form to e-mail your information request to our Healthy Ponds experts!
Pond Treatment Questions
How do I calculate pond size?
Directions for Use of the Pond Calculator:
All measurements should be in feet.
Enter your pond’s length, width, and depth.
Pond Cubic Size (Gallons) field is dynamically populated for you!
When calculating my ponds size, should I round up or round down?
For example, if you calculate your pond to be 750,000 gallons we would recommend that you use 2 – 500,000 gallon spheres.
What treatments do you offer for koi ponds?
How many months should I treat my water?
Do you offer water testing?
But you are more than welcome to send us pictures of your pond for us to look and determine the best treatment.
My pond smells? How can I reduce the odor?
Day 1 – Recommended amount of Natural Blast®
Day 15 – Recommended amount of Natural Blast®
Day 30 – Recommended amount of Natural Blast® and recommended size of AquaSphere®PRO
Continue treatment until smell dissipates and maintain with monthly AquaSphere®PRO treatment. We encourage our customers to keep extra Natural Blast® on hand in case any problems arise.
How can I reduce the sludge in my pond?
To achieve the best results, use the AquaSphere®PRO with our supplement Natural Blast®.
Why should I treat my water feature (pond, fountain, stock tank, lake)?
What causes the algae in my water feature (pond, fountain, stock tank, lake)?
When should I treat my water feature (pond, fountain, stock tank, lake)?
How often should I treat my water feature (pond, fountain, stock tank, lake)?
How do I treat my water feature (pond, fountain, stock tank, lake)?
How long will it take to clear my water feature (fountain, pond, stock tank, lake)?
What can I do for Blue/Green Algae?
Are your natural products compatible with chlorine?
Are your products safe for my children and pets?
Our SePRO products are also safe when used properly. Always read the directions on the label and if you have a question please call one of our technicians.
Do I need to order a supplement and colorant with my dispenser?
How do I know what supplement to choose?
What does the blue colorant look like in my pond?
What does the black colorant look like in my pond?
Can I overtreat my pond with your products?
Do your products expire?
Do you offer bulk rate pricing?
Do you offer monthly shipments (product subscriptions)?
Visit our Autoship Program page for more information.
Can I use your all-natural products in salt water?
I thought the AquaSphere®PRO was biodegradable? Why is it still in the pond?
Do I need to open the AquaSphere®PRO?
Why didn’t your product clean my pond or water feature?
Another possible reason could be that the pond or water feature is struggling due to reasons other than those we typically treat for. We have many years of experience in diagnosing unusual water issues and as a result, are able to assist you. Please call us at 1-877-948-0303.
What payment methods do you offer?
What is your return policy?
If the outer shell of the product is damaged upon delivery, please contact us and we will make arrangements to replace the damaged product. Please note that any return item needs to have the receipt or proof of purchase. For more information regarding our return policy, visit our Shipping Information page.
How much is shipping?
We offer Free Shipping on purchases of $50.00 or more prior to sales tax. You must live in the contiguous United States and shipping time is standard ground, 5-7 days. Additional charges apply for overnight or two day shipping. Shipping is calculated when the order is shipped, and this depends on your location and method of shipping.
I live in Canada - what are my options?
Where can I find employment information?
How do I log into my account?
Can I see my past orders?
How can I cancel an autoship order?
Once here, there is now a “Subscriptions” link added to the left sidebar.
You can access your subscriptions (also known as Autoship Products) and Suspend, Cancel, Change Address and Change Payment info.