Frequently Asked Questions

Have a question? There’s a good chance the answer is right here. Review the sections below to see related Frequently Asked Questions. If you do not find the answers you’re looking for, use our Contact Us form to e-mail your information request to our Healthy Ponds experts!

Pond Treatment Questions

How do I calculate pond size?

POND TREATMENT RECOMMENDATIONS

Based on Location

Directions for Use of the Pond Calculator:
All measurements should be in feet.
Enter your pond's length, width, and depth.
Pond Cubic Size (Gallons) field is dynamically populated for you!

*Any water volume over 3,000,000 gallons contact us for dosing levels and a volume discount at 1-877-948-0303

When calculating my ponds size, should I round up or round down?

Always round up to the next increment. It is always better to overtreat your pond instead of undertreating.
For example, if you calculate your pond to be 750,000 gallons we would recommend that you use 2 – 500,000 gallon spheres.

What treatments do you offer for koi ponds?

Our products are all natural, so any treatment will work in your koi pond. But if you do have questions please reach out to our technicians and they will answer any questions you might have.

How many months should I treat my water?

This all depends on where you live. Please see our map of the United States that shows how many months out of the year you should be treating your pond.

Pond treatment USA map

Do you offer water testing?

This process is time sensitive and is something that is hard to achieve is a short widow frame that is required to get the best results. So, it is currently something that we do not offer.

But you are more than welcome to send us pictures of your pond for us to look and determine the best treatment.

My pond smells? How can I reduce the odor?

We recommend that you use our product Natural Blast® for 30 days.
Day 1 – Recommended amount of Natural Blast®
Day 15 – Recommended amount of Natural Blast®
Day 30 – Recommended amount of Natural Blast® and recommended size of AquaSphere®PRO
Continue treatment until smell dissipates and maintain with monthly AquaSphere®PRO treatment. We encourage our customers to keep extra Natural Blast® on hand in case any problems arise.

How can I reduce the sludge in my pond?

Our AquaSphere®PRO is weighted and sinks to the bottom of your pond and goes to work consuming the excess nutrients. The AquaSphere®PRO provides a patented 30-day time release of beneficial bacteria and enzymes that consume the excess nutrients in the water.

To achieve the best results, use the AquaSphere®PRO with our supplement Natural Blast®.

Why should I treat my water feature (pond, fountain, stock tank, lake)?

Water left untreated will often grow algae. This algae has many unwanted effects on the water. The most noticeable, being a slippery or stringy green organic growth or green color in the water, and an unpleasant smell.

What causes the algae in my water feature (pond, fountain, stock tank, lake)?

Algae feeds off of excess nutrients that are in the water. These nutrients can be introduced into the water in numerous ways. Some of the most common are food remaining on an animal’s mouth when it comes to drink, leaves, grass clippings and run off. With warm temperatures and stagnant water, anything organic in the water will decompose releasing nutrients that the algae feed off of. The beneficial bacteria, in Healthy Ponds® by Bioverse® spheres, will consume the excess nutrients and starve off the green organic matter.

When should I treat my water feature (pond, fountain, stock tank, lake)?

It is recommended to begin treatments once the water has reached 45° F and continue throughout the season. At this temperature the bacteria is most active. It is more cost effective to prevent the problem, than it is to address the problem after it is established.

How often should I treat my water feature (pond, fountain, stock tank, lake)?

All of Healthy Ponds products are designed to last for 30 days. The spheres have a patented time-release feature that allows the continuous release of bacteria and enzymes over a 30-day period. Bacteria normally live for 7-10 days, so the time-release is very important. This also means that the sphere will need to be replaced because the bacteria will not be effective after 30 days. A new sphere will be needed to continue treatment.

How do I treat my water feature (pond, fountain, stock tank, lake)?

Treatment is very simple, you toss or place the correct number of products into your pond/stock tank. The dispensers will sink to the bottom and begin releasing the bacteria and enzymes into the water.

How long will it take to clear my water feature (fountain, pond, stock tank, lake)?

Each water feature is unique so there is not a one size fits all response to that question. In most cases, 4 to 6 weeks is needed to see results. It is IMPORTANT to note that quite often your water feature will initially look worse after starting treatment and then suddenly clear up. The reason for this is simple; as our bacteria consumes the nutrients, the green organic matter at the bottom of the water feature will make a last ditch effort to find nutrients and move to the surface of the water. It then dies off and floats back to the bottom where it is consumed by our product. Treatment is very simple, you toss or place the correct number of products into your pond/stock tank. The dispensers will sink to the bottom and begin releasing the bacteria and enzymes into the water.

What can I do for Blue/Green Algae?

The only product we offer that will kill blue/green Algae is Captain. The toxins released from this type of algae are very harmful to animals so in order to stop this release the blue/green algae must be eliminated with Captain. I have attached information on this item. There are a few states with restrictions for this algaecide, so it will depend on which state you are in if we can send it or not. After the blue/green algae is eliminated our all natural products will prevent it from forming.

Are your natural products compatible with chlorine?

Our products can be used in pools but are not compatible with chlorine. The chlorine will kill the bacteria so if it has been used in the past, it will need to be thoroughly cleaned before using the Bioverse products. Chlorine residue can linger in the cement pools for a long time.

Product Questions

Are your products safe for my children and pets?

Yes. Our products are all-natural, and veterinarian approved making them safe for fish, plants, birds, animals, pets and people.

Our SePRO products are also safe when used properly. Always read the directions on the label and if you have a question please call one of our technicians.

Do I need to order a supplement and colorant with my dispenser?

You don’t have to order supplements or colorant with your dispensers, but it is something that we highly recommend in order to achieve the best results.

How do I know what supplement to choose?

Natural Blast® starts at the top of the water and works its way down at a fast rate of 7 days, and is not time-released. This product is a great add-on to the AquaSphere®PRO. Natural Blast® is our strongest formulation and disperses throughout the entire body of water when added to the pond.

What does the blue colorant look like in my pond?

Once the water has cleared adding blue colorant gives the water a blue ocean appearance.

Blue Pond

What does the black colorant look like in my pond?

Our black pond dyes are the choice of golf course superintendents across the country, as it turns the water into a beautiful reflective surface and looks more natural in the golf course setting.

Black Pond

Can I overtreat my pond with your products?

Since our product is all-natural it is not possible to over treat your pond, but it is very possible to under treat, and the desired result will not be achieved. If you need help, please contact us and one of our technicians will be happy to assist you.

Do your products expire?

There is no expiration date as long as they are stored properly. They must be stored in a dry environment.

Do you offer bulk rate pricing?

Yes, in certain circumstances. Please talk to one of our technicians if you have questions.

Do you offer monthly shipments (product subscriptions)?

Yes! We offer an autoship program where we automatically send the products to you each month, so you know when you receive it, it’s time to put another one in.

Visit our Autoship Program page for more information.

Can I use your all-natural products in salt water?

Our products are about 75% effective in salt water. If you plan on treating a salt water water feature, we recommend that you double the dosage.

Troubleshooting Questions

I thought the AquaSphere®PRO was biodegradable? Why is it still in the pond?

The AquaSphere®PRO is marine biodegradable, but how quickly it degrades depends on many factors including the makeup of the microorganisms in the sludge layer at the bottom of the pond where the sphere is working, as well as the chemistry of the water itself. Also, if the bottom of the pond is hard, sandy, or rocky the sphere will do its work but not degrade. If your AquaSphere®PRO is still in your pond after 45 days and you prefer not to wait for it to degrade, feel free to remove and dispose of it.

Do I need to open the AquaSphere®PRO?

The AquaSphere®PRO is not meant to be opened. It acts as an “incubator” for the bacteria contained in the packet inside the sphere and is essential to successful treatment.

Why didn’t your product clean my pond or water feature?

The most frequent issue is underestimating the volume of the pond which results in under-dosing. To calculate pond volume in gallons, multiply length x width x average depth x 7.5 or simply call us at 1-877-948-0303 and we will help you determine the correct dosage.

Another possible reason could be that the pond or water feature is struggling due to reasons other than those we typically treat for. We have many years of experience in diagnosing unusual water issues and as a result, are able to assist you. Please call us at 1-877-948-0303.

Company Questions

What payment methods do you offer?

We accept: Visa, American Express, Discover, MasterCard & PayPal.

What is your return policy?

We do not offer a money back guarantee due to the fact that the makeup of all ponds are different so what may work on one pond won’t necessarily work the same on another. We will work with you to make sure you are using the correct products for your pond size and problems. If for some reason the product needs to be returned (unopened product only), please call first and make arrangements or there will be a 15% restock fee.

If the outer shell of the product is damaged upon delivery, please contact us and we will make arrangements to replace the damaged product. Please note that any return item needs to have the receipt or proof of purchase. For more information regarding our return policy, visit our Shipping Information page.

How much is shipping?

We offer Free Shipping on purchases of $50.00 or more prior to sales tax. You must live in the contiguous United States and shipping time is standard ground, 5-7 days. Additional charges apply for overnight or two day shipping. Shipping is calculated when the order is shipped, and this depends on your location and method of shipping.

I live in Canada - what are my options?

We have a distributor in Canada. Feel free to contact:
Arbourdale Sales
David Sim
Phone: 905.716.1201
david@arbourdalesales.com

Where can I find employment information?

You can find employment information under our careers tab.

Account Questions

How do I log into my account?

To login into your account, click on My Account found at at the top and bottom of our website. Enter your username or email address and password. If you do not remember your password, you can reset it clicking on the Lost your password? link and resetting it.

Can I see my past orders?

To see past orders previous of April 2, 2018, please call 877-948-0303 and one of our representatives can look up that information for you. Orders placed after April 2, 2018 please log into your account and click on My Orders.

How can I cancel an autoship order?

Account and history type info lives in the My Account.
Once here, there is now a “Subscriptions” link added to the left sidebar.
You can access your subscriptions (also known as Autoship Products) and Suspend, Cancel, Change Address and Change Payment info.

How can I sign up for your newsletters?

You can enter your information at the bottom of any page on on website, under “Sign Up For Exclusive Deals“.

How can I unsubscribe from your newsletters?

You have the option to unsubscribe from our emails by clicking on the “Unsubscribe” button on any marketing email you receive from us.