Frequently Asked Questions
Have a question? There’s a good chance the answer is right here. Review the sections below to see related Frequently Asked Questions. If you do not find the answers you’re looking for, use our Contact Us form to e-mail your information request to our Healthy Ponds experts!
Pond Treatment Questions
How do I calculate pond size?
Directions for Use of the Pond Calculator: All measurements should be in Feet or Meters (select choice). Enter your pond’s length, width, and depth. Pond Cubic Size (Gallons & Liters) field is dynamically populated for you!
When calculating pond size, should I round up or round down?
Always round up to the next increment. It is always better to overtreat your pond instead of undertreating.
For example, if you use our Pond Size Calculator and calculate your pond to be 750,000 gallons we would recommend that you use 2 – 500,000 gallon spheres.
What treatments do you offer for koi ponds?
Our products are all natural, so any natural pond treatment will work in your koi pond. But if you do have questions please reach out to our technicians and they will answer any questions you might have.
How many months should I treat my water?
This all depends on where you live. Please see our map of the United States that shows how many months out of the year you should be treating your pond using pond water treatment.
Do you offer water testing?
This process is time sensitive and is something that is hard to achieve is a short widow frame that is required to get the best results. So, it is currently something that we do not offer.
But you are more than welcome to send us pictures of your pond for us to look and determine the best treatment.
My pond smells? How can I reduce the odor?
We recommend that you use our product Natural Blast® for 30 days.
- Day 1 – Recommended amount of Natural Blast®
- Day 15 – Recommended amount of Natural Blast®
- Day 30 – Recommended amount of Natural Blast® and recommended size of AquaSphere®PRO
Continue treatment until smell dissipates and maintain with monthly AquaSphere®PRO treatment. We encourage our customers to keep extra Natural Blast® on hand in case any problems arise.
How can I reduce the sludge in my pond?
Our AquaSphere®PRO is weighted and sinks to the bottom of your pond and goes to work consuming the excess nutrients. The AquaSphere®PRO provides a patented 30-day time release of beneficial bacteria and enzymes that consume the excess nutrients in the water and remove sludge in ponds.
To achieve the best results, use the AquaSphere®PRO with our supplement Natural Blast®.
Why should I treat my water feature (pond, fountain, stock tank, lake)?
What causes the algae in my water feature (pond, fountain, stock tank, lake)?
Algae feeds off of excess nutrients that are in the water. These nutrients can be introduced into the water in numerous ways. Some of the most common are food remaining on an animal’s mouth when it comes to drink, leaves, grass clippings and run off. With warm temperatures and stagnant water, anything organic in the water will decompose releasing nutrients that the algae feed off of. The beneficial bacteria, in Healthy Ponds® by Bioverse® spheres, will consume the excess nutrients and starve off the green organic matter.
When should I treat my water feature (pond, fountain, stock tank, lake)?
It is recommended to begin pond water treatments once the water has reached 45° F and continue throughout the season. At this temperature, the bacteria is most active. It is more cost-effective to prevent the problem than it is to address the problem after it is established.
How often should I treat my water feature (pond, fountain, stock tank, lake)?
How do I treat my water feature (pond, fountain, stock tank, lake)?
Treatment is very simple. You toss or place the correct number of products into your pond/stock tank. The pond water treatment dispensers will sink to the bottom and begin releasing the bacteria and enzymes into the water.
How long will it take to clear my water feature (fountain, pond, stock tank, lake)?
Each water feature is unique so there is not a one size fits all response to that question. In most cases, 4 to 6 weeks is needed to see results. It is IMPORTANT to note that quite often your water feature will initially look worse after starting treatment and then suddenly clear up. The reason for this is simple; as our bacteria consumes the nutrients, the green organic matter at the bottom of the water feature will make a last ditch effort to find nutrients and move to the surface of the water. It then dies off and floats back to the bottom where it is consumed by our product. Treatment is very simple, you toss or place the correct number of products into your pond/stock tank. The dispensers will sink to the bottom and begin releasing the bacteria and enzymes into the water.
What can I do for Blue/Green Algae?
Are your natural products compatible with chlorine?
Our pond water treatment products can be used in pools but are not compatible with chlorine. The chlorine will kill the bacteria so if it has been used in the past, it will need to be thoroughly cleaned before using Healthy Ponds products. Chlorine residue can linger in the cement pools for a long time.
Product Questions
Are your products safe for my children and pets?
Yes. Our products are all-natural, and veterinarian approved making them safe for fish, plants, birds, animals, pets and people.
Our SePRO products are also safe when used properly. Always read the directions on the label and if you have a question please call one of our technicians.
Do I need to order Natural Blast and pond dye with my dispenser?
You don’t have to order Natural Blast or pond dye with your AquaSpherePRO, but they are pond water treatment products that we highly recommend in order to achieve the best results.
How do I know what supplement to choose?
Natural Blast® starts at the top of the water and works its way down at a fast rate of 7 days, and is not time-released. This pond water treatment product is a great add-on to the AquaSphere®PRO. Natural Blast® is our strongest formulation and disperses throughout the entire body of water when added to the pond.
What does the blue dye look like in my pond?
Once the water has cleared adding blue dye gives the water a blue ocean appearance.
What does the black pond dye look like in my pond?
Our black pond dyes are the choice of golf course superintendents across the country, as it turns the water into a beautiful reflective surface and looks more natural in the golf course setting.
Can I overtreat my pond with your products?
Since our pond water treatment product is all-natural it is not possible to over-treat your pond, but it is very possible to under-treat, and the desired result will not be achieved. If you need help, please contact us and one of our technicians will be happy to assist you.
Do your products expire?
Do you offer bulk rate pricing?
Do you offer monthly shipments (product subscriptions)?
Yes! We offer an autoship program where we automatically send the products to you each month, so you know when you receive it, it’s time to put another one in.
Visit our Autoship program page for more information.
Can I use your all-natural products in salt water?
Our products are about 75% effective in salt water. If you plan on treating a salt water water feature, we recommend that you double the dosage.
Troubleshooting Questions
I thought the AquaSphere®PRO was biodegradable? Why is it still in the pond?
Do I need to open the AquaSphere®PRO?
Why didn’t your product clean my pond or water feature?
The most frequent issue is underestimating the volume of the pond which results in under-dosing. To calculate pond volume in gallons, multiply length x width x average depth x 7.5 or simply call us at 1-877-948-0303 and we will help you determine the correct dosage.
Another possible reason could be that the pond or water feature is struggling due to reasons other than those we typically treat for. We have many years of experience in diagnosing unusual water issues and as a result, are able to assist you. Please call us at 1-877-948-0303.
Company Questions
What payment methods do you offer?
What is your return policy?
We do not offer a money back guarantee due to the fact that the makeup of all ponds are different so what may work on one pond won’t necessarily work the same on another. We will work with you to make sure you are using the correct products for your pond size and problems. If for some reason the product needs to be returned (unopened product only), please call first and make arrangements or there will be a 15% restock fee.
If the outer shell of the product is damaged upon delivery, please contact us and we will make arrangements to replace the damaged product. Please note that any return item needs to have the receipt or proof of purchase. For more information regarding our return policy, visit our Shipping Information page.
How much is shipping?
We offer Free Shipping on purchases of $99.00 or more prior to sales tax. You must live in the contiguous United States and shipping time is standard ground, 5-7 days. Additional charges apply for overnight or two day shipping. Shipping is calculated when the order is shipped, and this depends on your location and method of shipping.
I live in Canada - what are my options?
We have a distributor in Canada. Feel free to contact:
Arbourdale Sales
David Sim
Phone: 905.716.1201
david@arbourdalesales.com
Account Questions
How do I log into my account?
Can I see my past orders?
How can I cancel an autoship order?
Account and history type info lives in the My Account.
Once here, there is now a “Subscriptions” link added to the left sidebar.
You can access your subscriptions (also known as Autoship Products) and Suspend, Cancel, Change Address and Change Payment info.
How can I sign up for your newsletters?
You can enter your information at the bottom of any page on on website, under "Newsletter Sign Up".
