Frequently Asked Questions

POND TREATMENT RECOMMENDATIONS

Based on Location

Directions for Use of the Pond Calculator:
All measurements should be in Feet or Meters (select choice).
Enter your pond's length, width, and depth.
Pond Cubic Size (Gallons & Liters) field is dynamically populated for you!

*Any water volume over 3,000,000 gallons contact us for dosing levels and a volume discount at 1-877-948-0303

Always round up to the next increment. It is always better to overtreat your pond instead of undertreating.
For example, if you use our Pond Size Calculator and calculate your pond to be 750,000 gallons we would recommend that you use 2 – 500,000 gallon spheres.

Our products are all natural, so any natural pond treatment will work in your koi pond. But if you do have questions please reach out to our technicians and they will answer any questions you might have.

This all depends on where you live. Please see our map of the United States that shows how many months out of the year you should be treating your pond using pond water treatment.

But you are more than welcome to send us pictures of your pond for us to look and determine the best treatment.

Our AquaSphere®PRO is weighted and sinks to the bottom of your pond and goes to work consuming the excess nutrients. The AquaSphere®PRO provides a patented 30-day time release of beneficial bacteria and enzymes that consume the excess nutrients in the water and remove sludge in ponds.

To achieve the best results, use the AquaSphere®PRO with our supplement Natural Blast®.

Algae feeds off of excess nutrients that are in the water. These nutrients can be introduced into the water in numerous ways. Some of the most common are food remaining on an animal’s mouth when it comes to drink, leaves, grass clippings and run off. With warm temperatures and stagnant water, anything organic in the water will decompose releasing nutrients that the algae feed off of. The beneficial bacteria, in Healthy Ponds® by Bioverse® spheres, will consume the excess nutrients and starve off the green organic matter.

It is recommended to begin pond water treatments once the water has reached 45° F and continue throughout the season. At this temperature, the bacteria is most active. It is more cost-effective to prevent the problem than it is to address the problem after it is established.

Treatment is very simple. You toss or place the correct number of products into your pond/stock tank. The pond water treatment dispensers will sink to the bottom and begin releasing the bacteria and enzymes into the water.

Each water feature is unique so there is not a one size fits all response to that question. In most cases, 4 to 6 weeks is needed to see results. It is IMPORTANT to note that quite often your water feature will initially look worse after starting treatment and then suddenly clear up. The reason for this is simple; as our bacteria consumes the nutrients, the green organic matter at the bottom of the water feature will make a last ditch effort to find nutrients and move to the surface of the water. It then dies off and floats back to the bottom where it is consumed by our product. Treatment is very simple, you toss or place the correct number of products into your pond/stock tank. The dispensers will sink to the bottom and begin releasing the bacteria and enzymes into the water.

Our pond water treatment products can be used in pools but are not compatible with chlorine. The chlorine will kill the bacteria so if it has been used in the past, it will need to be thoroughly cleaned before using the Bioverse products. Chlorine residue can linger in the cement pools for a long time.

Our SePRO products are also safe when used properly. Always read the directions on the label and if you have a question please call one of our technicians.

You don’t have to order Natural Blast or pond dye with your AquaSpherePRO, but they are pond water treatment products that we highly recommend in order to achieve the best results.

Natural Blast® starts at the top of the water and works its way down at a fast rate of 7 days, and is not time-released. This pond water treatment product is a great add-on to the AquaSphere®PRO. Natural Blast® is our strongest formulation and disperses throughout the entire body of water when added to the pond.​

Once the water has cleared adding blue dye gives the water a blue ocean appearance.

Our black pond dyes are the choice of golf course superintendents across the country, as it turns the water into a beautiful reflective surface and looks more natural in the golf course setting.

Since our pond water treatment product is all-natural it is not possible to over-treat your pond, but it is very possible to under-treat, and the desired result will not be achieved. If you need help, please contact us and one of our technicians will be happy to assist you.

Yes! We offer an autoship program where we automatically send the products to you each month, so you know when you receive it, it’s time to put another one in.

Visit our Autoship Program page for more information.

Our products are about 75% effective in salt water. If you plan on treating a salt water water feature, we recommend that you double the dosage.

Another possible reason could be that the pond or water feature is struggling due to reasons other than those we typically treat for. We have many years of experience in diagnosing unusual water issues and as a result, are able to assist you. Please call us at 1-877-948-0303.

If the outer shell of the product is damaged upon delivery, please contact us and we will make arrangements to replace the damaged product. Please note that any return item needs to have the receipt or proof of purchase. For more information regarding our return policy, visit our Shipping Information page.

We offer Free Shipping on purchases of $99.00 or more prior to sales tax. You must live in the contiguous United States and shipping time is standard ground, 5-7 days. Additional charges apply for overnight or two day shipping. Shipping is calculated when the order is shipped, and this depends on your location and method of shipping.

You can enter your information at the bottom of any page on on website, under “Stay In Touch“.